Thank you for choosing Austere, LLC for your educational and business needs. This Refund Policy outlines the terms and conditions regarding refunds for our coaching services, courses, and agency services. Please read this policy carefully to understand the refund options available to you.
Coaching Services Refund Policy
We offer a 14-day money-back guarantee for the first month of our coaching services. If, within the first 14 days from the date of purchase, you are not satisfied with our coaching services or find them unsuitable for your needs, you may request a refund for the first month’s subscription fee. Please note that this refund policy only applies to the initial month of the coaching service. Refunds will be issued using the original payment method. Any subsequent months billed are non-refundable.
Courses Refund Policy
For our courses, we provide a 30-day money-back guarantee. If, within 30 days from the date of purchase, you are not satisfied with the course content or believe it does not meet your expectations, you may request a refund. To be eligible for a refund, please submit your request in writing within the specified timeframe. We may ask for evidence that you have engaged with the course materials and made an effort to implement the provided strategies. Refunds will be issued using the original payment method.
Agency Services Refund Policy
Refunds are not available for agency services once the service has been rendered or completed. We dedicate significant time and resources to deliver high-quality results for our clients. However, if you have any concerns or issues regarding the quality of our agency services, please contact our support team. We will work closely with you to address any concerns and find a suitable solution.
Non-Refundable Items
The following items and situations are generally non-refundable:
Downloadable or digital products, including e-books, templates, and other digital resources.
Subsequent months’ subscription fees for coaching services beyond the first month.
Services that have already been rendered or completed, including agency services.
Requesting a Refund
To request a refund within the specified refund period, please contact our support team and provide the necessary details, including your name, purchase date, and reason for the refund. We will review your request and respond to you in a timely manner. Refunds will be processed using the original payment method.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please feel free to contact us at:
Austere, LLC
Email: support@byaustere.com
By using our coaching services, courses, or agency services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy.
Last updated: May 16, 2023